Frequently Asked Questions
What are the eligibility requirements?
Renters must be 18+ with a valid US license. No DUIs or major violations. If you hold a foreign license, additional documentation (such as a passport and a photo of your license) may be required.
What information is required of renters?
When making a reservation, we require your name, email address, phone number, date of birth, driver’s license details, car insurance information, and payment details.
Can I add another driver?
Yes. You can add additional drivers who meet the same license and age requirements, free of charge.
Do you offer delivery or pickup?
Yes. Delivery and pickup are available to homes, hotels, airports, etc. Must be confirmed at least 24 hours in advance. Fees apply based on location.
Do you offer any discounts
Discounts are available at 10% off daily car rental when renting for 3-6 days, 15% off daily car rental when renting for 7-13 days, 25% off daily car rental when renting for 14-21 days, and 30% off daily car rental when renting for 22+ days. You may also call us for more info on any discounts.
Can I extend my reservation?
Yes, unless the car is already booked by someone else. Please call ahead to confirm. Late returns without extension approval incur fees.
What’s your cancellation policy?
Cancel 72 hours before your rental for a full refund. Deposits are forfeited if canceled less than 72 hours prior to reservation.
What is the deposit policy?
A deposit equal to 75% of the vehicle’s daily value, with a minimum of $1,000, is required at the time of booking. This deposit is refundable only if you cancel at least 48 hours before your rental start time; otherwise, it will be forfeited or applied toward your final bill.
Is smoking or pets allowed?
No smoking is allowed. No pets are allowed.
What happens if I return the vehicle late?
Late returns incur fees. If you return the vehicle more than one hour late, you will be charged an additional 5% daily rental fee. If it is more than two hours late, a 10% daily rental fee will be applied. Anything over 2 hours late will result in a charge of a full day rental per day late.
How many free miles do I get?
Each car has an allowance of up to a minimum of 100 free miles per day. See car details for the allowance. Extra miles are $3.99 each. Unlimited miles are avaliable for an additional 10% of the cars rental cost per day.
What happens if the fuel level is lower upon return?
The vehicle must be returned with the same fuel level as when rented. If the fuel level is lower, you will be charged $50 per quarter tank for the difference.
Who is responsible for damage to the vehicle?
You are responsible for any damage, loss, or theft of the vehicle during the rental period. We recommend documenting the vehicle’s condition with photos at both the beginning and end of your rental. Any repair costs or diminished value charges will be billed to you.
Can I take the car out of state or country?
Cross state travel must be pre-approved. Taking the vehicles out of country is prohibited.
Who is responsible for tickets and tolls?
The renter is responsible for all tickets and tolls. Failure to pay can result in extra administrative fees.
What uses of the vehicle are prohibited?
The vehicle may not be used: By anyone not licensed to drive or whose driver’s license is suspended or restricted, For any illegal purpose or in connection with illegal activity, While under the influence of alcohol or drugs, To exceed posted speed limits or engage in racing or speed contests, To carry persons or property for hire, For any activity that could damage the vehicle or compromise safety (including smoking, improper fueling, or unauthorized modifications), For use on any race tracks. Unauthorized use may result in immediate termination of your rental and additional charges.
How and when do I pay?
A deposit secures your booking. The rest is paid when you receive the car. Extra charges (e.g., mileage, tickets) are withheld from the deposit after your trip.
Who do I contact if I need help?
For any questions or issues during your rental, please contact our customer support at +1 914-265-9533 or email us at info@luxuriamotorsports.com.
